jeez bus Privacy Policy

Introduction and Scope

jeez bus is an online gaming and sports betting platform that provides services to users in Bangladesh. This privacy policy defines what types of information we collect from our users, why we collect it, and how that information is managed and stored.

This policy applies to the jeez bus website, mobile application, and all digital services connected to the platform. Third-party websites or payment services may have their own privacy policies — in such cases, we are not responsible for those policies.

Before using our services, you are advised to read our Terms and Conditions, as these two documents together govern the relationship between you and jeez bus.

What Information Is Collected

jeez bus collects user information in various ways. This information is divided into two main categories:

2.1 Information Provided Directly

Information you provide to us during account registration, contact, or use of services includes:

• Full name and date of birth (for age verification — confirmation of 21+ age)
• Mobile number and email address
• National ID card or passport details (when identity verification is required)
• Payment information — such as bKash, Nagad, or Rocket account numbers
• Deposit and withdrawal records
• Messages sent to the support team via live chat or email

2.2 Automatically Collected Information

When you browse the jeez bus platform, certain technical information is collected automatically:

• IP address and device type
• Browser information and operating system
• Session duration and pages visited
• Data collected from cookies and similar tracking technologies
• Gaming history and betting patterns

Purpose of Information Use

Collected information is used only for the following legitimate purposes:

3.1 Account and Identity Verification

Identity-related information is verified to confirm account ownership and the user's age. Only persons aged 21 or above may open an account on jeez bus.

3.2 Payment Processing

Payment-related information is required to complete deposits and withdrawals successfully. This information is used to verify and secure transactions via payment methods such as bKash, Nagad, Rocket, Upay, and bank transfer.

3.3 Customer Support

User information is needed to provide 24/7 support via live chat and email and to resolve account-related issues.

3.4 Security and Fraud Prevention

Technical data is analysed to detect suspicious activity and keep accounts secure. This includes IP verification and monitoring of login patterns.

3.5 Service Improvement and Personalisation

Behavioural data is analysed to improve the user experience and to recommend relevant games and offers. This analysis is aggregate and is not used in a biased manner against any individual user.

Information Storage and Security

jeez bus uses industry-standard security technology to protect user information. All data is transferred via SSL encryption and stored on secure servers.

4.1 Encryption and Secure Transfer

SSL/TLS protocols are used when sending information from your device to our servers, making it impossible for third parties to access the data in transit.

4.2 Retention Period

Information is retained for as long as your account is active and for as long as necessary to meet applicable legal obligations. When an account is closed, personally identifiable information is securely deleted or anonymised.

4.3 Access Control

Only authorised staff may access user information, and they are bound by strict confidentiality agreements. Access to data is logged and reviewed regularly.

Sharing Information with Third Parties

jeez bus never sells user personal information or passes it to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

• Payment Processors: The minimum necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
• Game Providers: Certain session data may be shared with the relevant game studio to run game services and verify results.
• Technology Service Providers: We work with trusted partners for cloud hosting, security analysis, and customer service software, who are bound by strict data protection agreements.
• Legal Obligations: Information may be provided to authorities as part of a court order or legal process.

When sharing information with any third party, we limit it to the minimum necessary and require them to comply with our privacy standards.

Cookies and Tracking Technology

Cookies and similar technologies are used on the jeez bus website and app. These help improve your browsing experience and ensure the platform functions properly.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for security verification.
• Functional Cookies: Used to remember language preferences and account settings.
• Analytics Cookies: Help review platform usage to improve services — this data is aggregate and anonymous.

You can disable non-essential cookies through your browser settings, though this may limit some features of the platform.

User Rights and Controls

Every account holder on jeez bus has the following rights regarding their personal information:

7.1 Right to Access Information

You may request details of the information jeez bus holds about you at any time. Contact the support team and the information will be provided within the applicable timeframe.

7.2 Right to Correct Information

If any information in your account is incorrect, you may request a correction. Some information can be changed directly from the account profile; for other cases, you will need to contact the support team.

7.3 Right to Delete Information

Alongside a request to close your account, you may apply to have your personal information deleted. However, financial transaction records and information related to legal obligations must be retained for a specified period.

7.4 Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or notifications, you can cancel your subscription from the account settings or notify the support team directly.

To learn more about this, visit our FAQ section, where you will find answers to questions about account and privacy matters.

Protection of Minors' Information

jeez bus strictly does not provide services to persons under the age of 21. Age is verified at the time of registration on the platform, and the date of birth is re-confirmed during the subsequent identity verification process.

If we become aware that information from a person under 21 has been collected, that information will be deleted immediately and the relevant account will be closed. For more details on responsible gaming, please read our Responsible Gaming section.

Policy Changes and Updates

jeez bus reserves the right to update this privacy policy from time to time. For significant changes, users will be notified via their registered email or through a notice within the platform.

If you continue to use the platform after a change, you will be considered to have given your consent to the new policy. You are therefore advised to visit this page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints regarding privacy, please contact us. Our support team provides assistance in Bengali and English, seven days a week, twenty-four hours a day.

After submitting a complaint, we will try to respond as quickly as possible. More complex matters may take a little longer to resolve.